Devices Junior Windows Engineer

Group Technology 

Permanent | Full Time

Office location: Media City, Manchester or White City, London | Hybrid - 2 days a week in the office required.

Hiring range: £40,000 - £45,000

For more information please email TalkingCareers@itv.com

 

Your work matters to millions.

 

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.  

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. 

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

  

Your impact sends ripples.

 

The role

The Devices team sits at the heart of the colleague experience at ITV, delivering solutions to complex problems to enable ITV to deliver on its strategic objectives. We work at pace but recognise work should be enjoyable, empowering everyone to have a voice and encourage collaboration and debate. 

The team are responsible for the management and lifecycle of ITV’s Mac, Windows, iOS and print devices, along with Antivirus and Windows Endpoint Privilege Management (EPM) enabling ITV with the latest features and innovations. 

The Junior Windows Engineer is responsible for working with other Engineers and the Tech Lead to design, deliver and support the Devices Roadmap delivery with a particular focus on Windows, SCCM, Intune, Antivirus and EPM solution as well as developing a range of capabilities across the team.  

You will also work closely and collaboratively with other Product teams to share learnings, provide expertise and support to deliver against the wider Workplace Technology strategy and roadmaps where required.  

Main responsibilities

• Take ownership of incidents and see them through to completion with assistance from other members of the team
• Troubleshoot, support and provide information to assist in incident resolution.
• Contribute towards documentation and process creation
• Create material to allow end-users to self serve
• Identify areas for personal development which will contribute towards the overall success of the team.
• Develop understanding of the Agile way of working
• Assist the Business Analysts with requirements gathering
• Support the delivery of the Devices Roadmap, including migrating to modern Windows management using Intune and Autopilot. 
• Package and deploy applications across ITV’s device management platforms.
• Manage and maintain monthly patching cycle and reporting
• Maintenance of Antivirus estate
• Identify opportunities for continuous improvement within the Devices estate. 
• Work closely with the other Devices Engineers to ensure both operational and project activities are delivered without disruption to ITV. 
• Run test scenarios to ensure new features and functionality are released to a high standard. 
• Keep up to date with new technologies and trends within the wider industry and identify areas where these could be applied to ITV to deliver against the More than TV strategy. 

Skills you’ll need (minimum criteria)

• Industry qualifications with SCCM and/or Intune
• Industry qualifications for Windows OS 
• Solid experience of managing SCCM and/or Intune in a large (1000+) environment
• Experience of packaging Windows apps as well as Windows patch management using tools such as WSUS. 
• Able to translate technical implementations into business friendly explanations and to demo functionality and encourage and foster feedback
• Focused on delivering secure, technically sound products that don’t compromise on user experience 
• Knowledge of industry trends and demonstrable proactive approach to staying on top of developments in the Device Management space.  
• Demonstrable experience of  working in a collaborative way with other team members to deliver solutions
• Experience of Antivirus management and Privilege Management consoles are beneficial.

Other things we’re looking for (key criteria)

• Passionate about technology
• Understanding of the importance of cybersecurity
• Proactive, self motivated
• Good technical, troubleshooting and analytical skills
• User experience focused 
• Demonstrable ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.
• Knowledge of ITIL
• Media industry experience preferred but not essential

 

ITV is for everyone.

 

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.  

Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

 

Because those who make an impact deserve to be rewarded for it.

 

ITV offers some great rewards and benefits including 

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
  
  

More about our benefits 

Closing date: Monday 28th October 

"Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested."