Don't just watch it - be part of it

Oracle ERP Support Analyst

220002BU Requisition #

Oracle ERP Support Analyst


Internally Referred to as: Product Analyst - ERP


Group Technology

Permanent | Full Time

Office location: Manchester | Hybrid 


Hiring range: £45,000 - £55,000

For more information please email


Your work matters to millions.


Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. 


When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. 


Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.



Your impact sends ripples.


The team

Technology underpins everything we do. It’s why we’re able to create great content and deliver it to our viewers. It drives new commercial opportunities. And it makes communication and collaboration easier than ever.


In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation to a digital-first business. There’s never been a more exciting time to join our team. 

The role

The Product Analyst - ERP will be part of a small team, supported by 3rd party resources and in collaboration with the Business GPO to deliver the day to day service for both the Oracle Fusion ERP and appropriate legacy services. As Product Analyst you will be responsible for managing, supporting and improving the service delivered to the business, with active participation in the prioritisation and impact assessment of change in partnership with the business and outsource provider. 


This role entails…


  • Provide support, guidance, development and innovation for all applications and integrations in your specialist area, ensuring the user community has the best practice processes and key functional opportunities available to them
  • Work with the business, vendors  and 3rd party support agents in a seamless “1 team” philosophy
  • Escalate and raise tickets with other bodies to ensure all support requests are dealt with by the right team. 
  • Managing third line support tickets with the outsource provider
  • Maintaining Training material ensuring it is kept  up to date as the platform evolves
  • Incident trends and problem analysis for all supported services within your remit
  • Facilitate security, common risk and audit support for all applications in scope of the specific role.
  • Provide application management for a set of legacy services already embedded in the ITV businesses. 
  • Supporting the release cycle to impact assess and prioritise new functionality 
  • Create and update comprehensive documentation and CMDB records 
  • As a Product Analyst you will keep up to date with new functionality within the Oracle Fusion ERP application, proactively recommending and implementing business improvements through the use of these best-practice techniques and participate in planning and execution of monthly and intervening ERP update activities; reviewing Oracle readiness documents for functionality changes and managing test plans including stakeholders both within GT and the Business community
  • Support the business in end user training by providing product guidance and environments
  • In time take on other responsibilities across the Service landscape and deputise as required for other Product Analysts. This will help in creating a cross skilled team of Analysts. 



Skills you’ll need (minimum criteria)

  • Experience in non cloud based services and offshore outsourced service providers
  • Extensive understanding of database constructs and structured and unstructured data and tools 
  • Experience in supporting an Oracle ERP environment for a large organisation with international reach
  • Knowledge and experience of complex system integrations, application testing and preparing deliverables such as design documents, test documentation, training materials and administration/procedural guides
  • Experience gathering business requirements, designing and prototyping, testing , training, defining support procedures and SLAs and implementing robust and scalable solutions
  • Proactive in researching, discussing and implementing creative solutions to complex problems


Qualifications (Desirable) 


  • Oracle Cloud ERP Certification 
  • Accountancy qualifications 
  • ITIL Certification


Other things we’re looking for (key criteria)

  • Significant technical support experience within part of multiple applications team
  • Strong functional knowledge around financial, HR, production finance or corporate systems and processes
  • Hands on administrative experience implementing an Oracle ERP Product
  • Experience support in one of the following applications: Oracle Fusion ERP or Oracle eBusiness 
  • Solid understanding of ITIL ITSM and Oracle support processes, release cycles and customer networks
  • Understanding of cloud-based SaaS and PaaS market offerings, on premise /  legacy systems as well as general application based infrastructure in both SaaS and on premise


ITV is for everyone.


ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).


We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at


Find out more about applying with a disability.


* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.


Because those who make an impact deserve to be rewarded for it.



ITV offers some great rewards and benefits including


  • Flexible working with a range of options to suit everyone
  • Generous holiday allowance, plus you can buy more
  • Annual bonus opportunity
  • Competitive pension contribution
  • Save as you earn - with an opportunity to buy ITV shares
  • Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life


More about our benefits 


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