Don't just watch it - be part of it

People Services Team Leader

230001XW Requisition #

People Services Team Leader


People Services


Office location: ITV, MediaCity, Manchester


Hiring range: £36,000 - £40,000

For more information, please email


Your work matters to millions.


Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.


When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.


Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.


Your impact sends ripples.


The team


ITV has a collaborative, flexible and fun company culture, full of warm, brilliant people. In HR, we’re here to support and encourage that culture - partnering with teams to add real value and helping everyone reach their full potential. From recruiting the best candidates from a diverse range of backgrounds to helping them grow and develop their career at ITV - and supporting them with a range of wellbeing tools - we’re here to make sure everyone can be their best at ITV.


The role


The People Services Team Leader will develop, deliver and monitor a best practice HR service delivery model that enables the UK business to successfully deliver ITV’s strategy with a particular focus on the employment lifecycle, working on high volumes of transactional activity to tight deadlines.




      To develop, coach and support the HR Assistants to ensure high standards of service delivery and the right level of skills, experience and performance of team members

      Monitor the team’s performance against agreed SLAs, providing reports on how we are operating and seeking to find ways to improve continuously

      Responsible for the day-to-day management and delivery of HR transactional activity, supporting processes, policies and agreed service level agreements

      Co-ordinate and respond to queries received through the Oracle Fusion HR Helpdesk and inboxes, both internal and external

      Responsible for ensuring the availability and maintenance of accurate Standard Operating Procedures (SOPs)

      Manage escalated queries and issues and monitor feedback

      Ensure compliance around all aspects of the employee life cycle

      Ensure compliance with all non-employee processes



Skills you’ll need (minimum criteria)


      Line Manager / Team Leader Experience

      An in-depth understanding of General Data Protection Regulation

      Strong understanding of Continuous improvement methodologies

      A strong and reliable team member who contributes to both individual development goals and the team's objectives


Other things we’re looking for (key criteria)


      Experience with Oracle Fusion

      Excellent analytical and decision-making abilities

      Team management skills

      Ability to work with limited supervision.

      Excellent communication skills and the ability to work with different personalities and influence stakeholders

      Excellent customer service skills



ITV is for everyone.


ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).


We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at


Find out more about applying with a disability.



* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.



Because those who make an impact deserve to be rewarded for it.


ITV offers some great rewards and benefits including


      Flexible working with a range of options

      Generous holiday allowance, plus you can buy more

      Annual bonus opportunity

      Competitive pension contribution

      Save as you earn - with an opportunity to buy ITV shares

      Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits


Closing date: 1st December  2023








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